Remote & On-Site Desktop Support

The Remote & On-Site Desktop Support service allows users at your company who are experiencing technical difficulties to request immediate technical support. Once the request is made, Tilojasoft can take over the user’s desktop, identify the problem, and resolve most issues remotely.

However, there are times when an issue may not be resolved remotely due to certain circumstances. Whether it is due to faulty hardware, cabling, or any other unexpected situation, we will gladly assist the client in person within a reasonable amount of time

Network Security              

The Network Security service provides the ability to improve your company’s existing network. An in-depth analysis of virus solutions, ports security, and appropriate software updates will be conducted. Upon assessment, a detailed report will be provided along with the most efficient and cost-effective recommendation that will help your company’s network security and maintain both privacy and safety.

Proper recommendations will be provided in order to maintain a virus-free environment; for example, by implementing an appropriate anti-virus solution. Unfortunately, e-mails and removable media are not the only methods of infecting computers with dangerous virus, so it is important to determine which ports should be secured. Finally, software updates are vital to certain software packages, such as Microsoft products. These updates prevent malicious, internal or external, users from exploiting vulnerabilities in the software and providing another level of security for your network.

Hardware Maintenance                     

Although your hardware may be running smoothly, Tilojasoft can help ensure consistent operation. Even certified equipment can experience performance problems as a result of age, a faulty component, or malicious infections. Often, these problems may occur without a noticeable change in performance. However, if not corrected, more appreciable slowdowns or outages may be experienced.

A regularly scheduled preventative maintenance program can help prevent intermittent long-term problems. The program includes:

·         Applying the latest Service Packs and/or critical security updates for Windows, Office and Internet Explorer to help ward off potential hackers.

·         Verifying that your Antivirus is up-to-date, functioning correctly and reviewing the virus activity logs.

·         Purging Temporary Internet Files and Windows Temp Files which can slow down your computer and fill up hard drive space.

·         Scanning for and removing any Viruses, Adware, Spyware and Malware.

·         Verifying that backups are working correctly by restoring a file.

·         Checking the health of hard disk drives, the capacity and the amount of usage.

·         Installing any necessary programs, uninstalling programs that are no longer used and preventing un-needed programs from auto-starting when the computer starts which makes it run faster.

·         Addressing any other specific issues that do not warrant a specific visit.

A customized task list will be created to suit your business to ensure the key areas are being addressed during each visit. We understand that you and your employee’s time are valuable. We will work around your schedule when performing these services and much of the work can be done remotely or after hours.