SMB50 Network Maintenance Plan
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SMB50:
6-8 Servers, 50 Workstations |
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Cost per month: |
To be determined after Free On-site
Network Evaluation
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Time allotment: |
46 hours/ month |
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Scope of Coverage: |
9am-5pm - Monday - Friday- Remote
and On-site Service |
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Additional Hours:
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(if needed)$106.50/hr |
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SMB50 includes: |
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Proactive Maintenance of Servers and Network
Resources
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12 hours Remote Maintenance of Server and Health
Checkup
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8 hours of Remote Support of Servers and Network
Resources
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Weekly Server Health Report with risk Assessment
and 16 point Checkup
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24 x 7 Monitoring of Server Critical alerts
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Error and Event log Checkup
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Review of “Backup Calendar”
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Server Antivirus Updates Check
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Microsoft Server Updates and Security Patches
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Microsoft Exchange Server Monitoring and
Maintenance
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Exchange Server Queue Monitoring
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Managing mailboxes
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Managing the BadMail Spam folder
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Managing the postmaster mailbox
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Scheduled Cleaning of Expired Messages
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Business Disruption Avoidance & Disaster Recovery
Planning
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Semi-Annual analysis of integrity of all tape
media
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Monthly (or as necessary) cleaning of tape
drive(s)
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Quarterly test of UPS (battery backup) shut down
procedure & battery life time
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Semi Annual test of RAID functionality and
rebuild procedures
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Helpdesk & Technical Liaison
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14 hours of Remote End User support via remote
control w/ telephone assistance
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3rd party software assistance
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Phone Support and technical guidance
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Two 4 hour Scheduled on-site visit per month
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Two Emergency 2 hour visit per month
(normal rate $200/hr)
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15% off installations and Network Upgrades
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